The English National Concessionary Travel Scheme (ENCTS – also known as the older persons bus pass) is a statutory national scheme providing free bus travel for individuals of a pensionable age or some pass holders who qualify on the basis of disability. There are approximately 290,000 pass holders across the County and these are issued with a 5 year expiry. As a consequence, every 5 years Kent County Council experiences a significant peak in renewals which needs to be managed. In March 2018, 195,000 passes currently in circulation expire.
To manage this process efficiently with the minimum disruption on pass holders, it has been agreed that the Council will adopt an approach of ‘intelligent auto-renewals’ whereby the majority of existing pass holders, if using their pass recently, will automatically be sent a new pass in advance of their current one expiring, i.e. the pass holder does not need to reapply.
However, it has been identified that a significant proportion of passes have not been used in the last year and so these will not be automatically renewed. It should be clearly understood that this is in no way the removal of a right to hold a pass, but Kent County Council will be seeking confirmation from the pass holder that they still wish to be issued with one. Instead therefore, these pass holders will be written to and advised of their continued right to hold a pass together with instructions as to how to renew.
Letters will be sent out throughout January, February and the first week of March and all automatically renewed or renewals applied for on time will be sent to pass holders before the expiry of current passes on 31st March.
The following is a list of dates when pass holders who are not to be automatically renewed will be sent their letters:
Week Commencing 1st January 2018 – Renewal reminders sent for surnames A – B
Week Commencing 8th January 2018 – Renewal reminders sent for surnames C – F
Week Commencing 15th January 2018 – Renewal reminders sent for surnames G – K
Week Commencing 22nd January 2018 – Renewal reminders sent for surnames L – O
Week Commencing 29th January 2018 – Renewal reminders sent for surnames P – S
Week Commencing 5th February 2018 – Renewal reminders sent for surnames T – Z
Auto-renewals for the Canterbury District will be sent out week commencing 12 February 2017
Further information is available at
or you can email Kent County Council using firstname.lastname@example.org